Family Brief · 4 August 2026
Built from the apartment walkthrough on August 2, the resident packet, and what the facility does and does not publish. Two parts: purchasing for Caroline, the facility for Evan.
Baseline
Stated plainly, because the priority order below only makes sense against it.
The finding that reorders everything. The apartment is stocked like a studio for someone who walks. The binding problem is not supplies. It is that the furniture in that room does not let her stand up, and nothing in the current setup reduces the accidents.
A chair she can rise from changes her day. Hand soap does not. Both are on the list. They are not the same priority.
Part one · For Caroline
Ordered by what actually changes her day. Everything here ships to Brandon for the setup visit.
Seat height 19 to 21 inches, full-length load-bearing arms, firm cushion rather than plush. She cannot get out of the loveseat unaided, and a soft low seat is the reason.
This is the single purchase on this list that most changes her independence. A power lift recliner does the same job better and costs several times more, so start here.
The kind that clamps around the toilet with arms on both sides. This is the practical substitute for the wall grab bars, which we cannot install ourselves. Buy this one, not those.
The bed is already covered by a waterproof mattress pad. What is not covered is seating. Several washable pads sized for the loveseat and the new chair, enough that there is always a dry one while others are in the wash.
At mattress height or slightly below. The lip keeps her water, phone, and glasses from sliding off when she reaches with her good arm.
She needs to turn on a light from bed without turning her body. A small twist knob is not usable with that shoulder.
It came up during the walkthrough and it is the wrong instinct. A step next to the bed of someone who already fell reaching the bathroom at night is a trip hazard, not an aid.
She has plenty. Do not order more right now.
Repeat episodes create real skin breakdown risk, and that becomes a medical problem quickly.
Interim measure until the facility answers whether a resident-owned disposal pail is permitted.
Soap: shower, hand, dish, or shampoo?
Hand soap is the priority. Then pump body wash, shampoo, and dish soap. Send pump bottles rather than bar soap, since a dropped bar on a bathroom floor is exactly the hazard we are trying to remove.
Paper goods: paper towel and toilet paper?
Both, plus facial tissue.
Charger: does she have bricks already, iPad or just iPhone?
Hold this one. Brandon is checking on the next visit rather than guessing. Whatever the answer, it needs a 6 to 10 foot cable so she can reach it from the bed.
This is the no-double-buying list.
| Item | Why not |
|---|---|
| Wall-mounted grab bars | Cannot be resident-installed. Has to go through the facility, ideally with an occupational therapy walkthrough. Buy the freestanding toilet frame instead. |
| Incontinence disposal pail and liners | Waiting on the facility's policy about resident-owned pails and who empties them. |
| Shower chair | Caroline is already checking insurance coverage. Likely covered. |
| Bath mats | Already ordered. |
Ship to: 1723 Embassy Dr., Unit 201, West Palm Beach, FL 33401
Still needed from Brandon before checkout: her brief size, whether the loveseat belongs to her or the facility, the bed height, and a ceiling on this order.
Part two · For Evan
The Pointe at West Palm, formerly Fountainview. 145 Executive Center Drive, Building 5, Apartment 203, a studio. Operated by Sinceri Senior Living. 102 licensed beds.
Read in full on August 4. Eight pages: a resident info sheet, dining hours, breakfast and lunch menus, the cable lineup, two blank medical transportation forms, and a third-party home-care price sheet.
It is not a service agreement. It says nothing about her care tier, what she pays, what that tier includes, the facility's own à la carte menu, her care plan, the bathing schedule, the continence protocol, or the equipment policy.
Every question we were waiting on this packet to answer is still open.
Two blank copies in the packet. Needs her name, apartment, phone, appointment date and time, appointment address and suite, and the doctor's name and phone.
Hard constraint: return pickups must be before 3:00 PM. Book the orthopedic appointment in the morning or she has no ride back.
A third-party agency, not the facility. Senior Helpers of Palm Beach, 561-626-9500, license HHA299993752, pricing as of April 2026, free assessment, no minimum hours.
| Service | Price | At the frequency she needs |
|---|---|---|
| Shower visit | $35 / visit | Twice weekly is $70/wk, about $3,640/yr |
| Wellness check | $15 / visit | Daily is $105/wk. Cheapest lever on the accidents. |
| Med management | $145 / week | About $7,540/yr |
| Skilled nurse RN/LPN | $125 / visit | |
| Escort | $8 one way | $15 round trip |
| Laundry | $28 / service | |
| Meal delivery | $15 / delivery | Dining room closes at 6:00 PM |
| Hourly care | from $33 / hr |
Do not buy the shower visits yet. Twice-weekly bathing is supposedly already inside her current care level and it is not happening. Paying an outside agency $3,640 a year for it means paying twice and letting the facility off the hook for something we are owed. Settle the tier question first.
Published base rent for assisted living runs from about $3,360 a month on Sinceri's own site. A Place for Mom lists a studio at $3,300, a one-bedroom at $4,000, and a two-bedroom at $5,000. She is in a studio, so hers is the bottom of that range.
But Sinceri's own page carries the decisive qualifier: level of care charges are not included. That fee sits on top of base rent and nobody publishes it. That is not this facility being evasive. It is how the industry prices: their nurse runs a point-based assessment on the individual resident, so there is no public table to find.
The document that does contain it already exists, and it is hers.
Under Florida Statute 429.24 and Rule 59A-36.018, every Florida assisted living resident must be covered by a written contract executed at or before admission. That contract is required to state the specific services provided, the monthly rate, and a list of additional charges or an attached fee schedule, plus 30 days' written notice before any rate increase.
The information packet is not that document. We are entitled to a copy of the real one.
Every Florida assisted living facility holds a Standard license. Beyond that, a facility may add specialty licenses:
If The Pointe holds only a Standard license, there is a legal ceiling on the care she can receive there, regardless of what anyone is willing to pay.
She already needs help transferring. This is the fork that decides whether she can stay, and it is a licensing question rather than a money question. A smaller or shared apartment does not solve it.
The license type has not been confirmed. It is free to look up at the state's facility locator, which also shows inspection reports, complaints, and deficiencies: quality.healthfinder.fl.gov/Facility-Provider
Written rather than verbal, so there is a record. The concierge desk cannot answer these.
If that goes unanswered, the escalation path is Sinceri corporate above the local Executive Director, then Florida's Long-Term Care Ombudsman, which is free and independent and exists specifically for this, then AHCA as the licensing body.
Dining runs seven days: breakfast 7:30 to 9:30, lunch 11:30 to 1:00, dinner 4:30 to 6:00. Carry-out orders by 9:00 AM, 1:00 PM, and 2:00 PM at extension 102. Worth noting that her last food of the day is at 6:00 PM, which leaves a long overnight stretch for someone who fell in the night on her way to the bathroom.
The Senior Helpers sheet notes that veteran benefits apply, and Sinceri separately states it helps families identify veteran benefits and long-term care insurance. Two independent pointers at the same lever. If Dad's service history supports a surviving-spouse claim, that is real money against a cost curve that is going to keep climbing. Worth verifying rather than assuming.